Flexibility conditions

Make sure to check what you’re agreeing to when adding Flexibility to your booking.


1.1 For changeable Light and Standard tickets, KLM offers the option to buy Flexibility. This optional service is offered only during the online booking process on KLM.com.

1.2 Flexibility is available only for flights within Europe, and only on tickets bought via KLM.com 10 days or more before departure.

1.3 Flexibility gives you the freedom to change your travel dates, travel times and/or your destination (within Europe) up to 3 times. Changing your origin is not possible.

1.4 If you have booked an open jaw ticket (flying to one city and returning from another city) or if you have changed your return ticket to an open jaw ticket, Flexibility can only be used if the distance between the 2 cities not covered by your ticket is shorter than the distance of both your outbound flight and your return flight.

1.5 The Flexibility conditions apply up to 48 hours before departure of the relevant flight. Within 48 hours before departure, the original ticket conditions apply.

1.6 When changing to the same fare type, you do not have to pay fare difference costs. When changing to a higher fare type, you will need to pay the fare difference. When changing to a lower fare type, the fare difference will not be reimbursed. A change in travel dates, travel times and/or destination may lead to changed taxes and surcharges.

1.7 After a ticket for which Flexibility was purchased has been changed, the original ticket conditions will apply again.


2.1 Flexibility can be refunded if a refund is requested within 24 hours after purchasing Flexibility, or if KLM cancelled your flight. If flights are cancelled or rebooked, the KLM conditions of carriage will apply. Read the KLM Conditions of Carriage